Are Pellops products suitable for sensitive skin?

Pellops products are thoughtfully formulated to be gentle and suitable for most skin types, including sensitive skin. We recommend checking the ingredient list and doing a patch test before use.

Are your products cruelty-free and vegan?

Pellops is committed to responsible skincare practices. Our products are cruelty-free, and we do not test on animals.

Where can I find the latest offers and promotions?

You can find the latest Pellops offers and promotions on our website, social media channels, and by subscribing to our email newsletter.

How long will it take to get my order?

Orders are typically processed within 1–2 business days. Delivery timelines may vary depending on your location.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available for eligible locations in India.

My order is delayed. What should I do?

If your order is delayed, please contact our customer support team with your order details and we will assist you promptly.

How can I cancel my order?

To cancel an order, please contact our customer support team as soon as possible. Orders can only be cancelled before dispatch.

What if I receive a damaged product?

If you receive a damaged product, please contact our support team within the specified time period with images of the product for assistance.

Do you accept returns if the product doesn't suit me?

Return eligibility depends on our return policy. Please refer to our Returns & Refunds section or contact support for detailed guidance.

Frequently asked questions

Product & Skin

Yes! We formulate specifically for Indian skin, which can be sensitive to harsh actives. All our products are pH-balanced and dermatologically tested. However, we always recommend doing a patch test on your arm before full use.

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Absolutely. We are 100% cruelty-free and do not use animal-derived ingredients. We test on friends and family, never on furry friends.

Orders & Shipping

We aim to deliver your order within 3–5 business days. However, delivery times may vary depending on your location and courier partner schedules.

Yes, we offer COD on all orders across India.

We’re sorry about that! Sometimes weather or courier delays happen. Please email us at help@pellops.com or WhatsApp us with your Order ID, and we will escalate it immediately.

To cancel your order, simply get in touch with our Customer Support team. They’ll assist you with the cancellation as long as your order hasn’t been packed or shipped.

Important Note:If your order has already been shipped, the cancellation option will no longer be available. In this case, you can refuse delivery when the package arrives.For prepaid orders, your refund will be processed to the original payment method within 5-7 working days.

Returns & Refund

Oh no! If your bottle arrived leaked or broken, please take a photo and email it to us within 2-3 days. We will send a free replacement immediately.

Due to hygiene reasons, we cannot accept returns on opened skincare products. However, if you have a specific issue, talk to our team—we want you to be happy and will find a solution.