Privacy Policy

This Privacy Policy describes how Pellops and its owner, Pansheriya Miraleeben Pushpak (collectively referred to as “Pellops”, “we”, “our”, or “us”) collect, use, share, protect, and otherwise process your personal information through our website www.pellops.com (hereinafter referred to as the “Platform”).

By using our Platform, providing your information, or purchasing our products/services, you agree to the terms of this Privacy Policy, our Terms & Conditions, and applicable laws of India. If you do not agree with this Privacy Policy, please do not use the Platform.

1. Information We Collect

We may collect the following types of personal information when you use our Platform:

• Name

• Mobile number

• Email address

• Shipping and billing address

• Payment information

• Order and transaction details

• Communication preferences

• Device and browser information

We may also collect information voluntarily provided by you through customer support interactions, forms, or promotional activities.

2. How We Use Your Information

Your information may be used for the following purposes:

• Processing and delivering orders

• Providing customer support

• Sending order updates and notifications

• Improving our products and services

• Detecting and preventing fraudulent activities

• Marketing and promotional communication (only where permitted)

• Complying with legal obligations

3. Payment Information

We do not store your complete debit/credit card details on our servers. Payments are processed through secure third-party payment gateways compliant with applicable security standards.

Cash on Delivery (COD) services may be available depending on serviceability.

4. Sharing of Information

We may share your information with:

• Courier and logistics partners

• Payment gateway providers

• Technical service providers

• Government or legal authorities when required by law

We do not sell or rent your personal information to third parties.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, misuse, loss, or disclosure. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials.

6. Cookies & Tracking Technologies

Our Platform may use cookies and similar technologies to improve user experience, analyse website traffic, and personalise content. You may disable cookies through your browser settings, although certain features of the Platform may not function properly.

7. Product & Skin Safety Disclaimer

Pellops products fall under the cosmetic category and are made using natural ingredients. Individual skin types may react differently to products and ingredients.

• Results may vary from person to person

• Customers are advised to perform a patch test before use

• For external use only

• Discontinue use if irritation occurs

• Avoid direct contact with eyes

• Keep products away from children

The information provided on the Platform is for general informational purposes only and should not be considered medical advice.

Pellops products are not dermatologically tested unless specifically mentioned on the product page.

8. Returns & Refunds

Due to hygiene and safety reasons, opened or used skincare/cosmetic products are not eligible for return or exchange.

Returns or replacements are only accepted for products received in damaged or defective condition, subject to verification.

Please refer to our Refund & Return Policy for complete details.

9. Your Rights

You may:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your information where legally permissible

• Opt out of promotional communications

To exercise these rights, contact us using the details provided below.

10. Retention of Information

We retain your information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable law.

11. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such external websites.

12. Changes to This Privacy Policy

Pellops reserves the right to modify or update this Privacy Policy at any time without prior notice. Changes will become effective immediately upon posting on the Platform.

Users are advised to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at:

Pellops
Owner: Pansheriya Miraleeben Pushpak
📍 38, Nandani Bunglows, Near D-Mart Road, Mota Varacha, Surat – 394101, Gujarat, India
📧 brand@pellops.com
📞 8460495067