Return, Refund & Cancellation Policy

At Pellops, customer satisfaction is important to us. As we deal in skincare and cosmetic products, certain hygiene and safety guidelines apply to all purchases made through our Platform.

Please read this policy carefully before placing an order.

1. Cancellation Policy

Orders may be cancelled only before they are shipped from our warehouse.

Once an order has been processed or shipped, cancellation requests will not be accepted.

To request a cancellation, please contact us immediately through:
📧 brand@pellops.com
📞 8460495067

Pellops reserves the right to cancel any order at its sole discretion due to:

• Product unavailability

• Payment issues

• Incorrect pricing or technical errors

• Suspected fraudulent activity

• Incomplete or incorrect customer information

In such cases, a full refund (if applicable) will be processed.

2. Return Policy

Due to the hygienic and personal care nature of skincare and cosmetic products, we do not accept returns or exchanges once a product has been delivered.

Opened, used, or tampered products are strictly non-returnable.

Returns are accepted only under the following conditions:

• Product received is damaged

• Wrong product delivered

• Product received is defective

Customers must notify us within 48 hours of delivery along with clear photos/videos as proof.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

• Opened skincare or cosmetic products

• Used products

• Products damaged due to misuse

• Products purchased during special sale or clearance offers

• Minor packaging differences that do not affect product quality

4. Refund Policy

Refunds will only be processed after verification and approval by our team.

If approved:

• Refunds will be processed within 5–7 business days

• Refunds will be credited to the original payment method used during purchase

For Cash on Delivery (COD) orders, customers may be asked to provide bank account details for refund processing.

Shipping charges (if any) are non-refundable unless the error occurred from our side.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

1. Contact us within 48 hours of delivery

2. Share your order details along with photos/videos of the package and product

3. Our team will review the request and provide an appropriate resolution

Pellops reserves the right to reject claims if sufficient proof is not provided.

6. Product Usage Disclaimer

Pellops products are cosmetic products made using natural ingredients.

Please note:

• Results may vary from person to person

• Conduct a patch test before use

• Discontinue use if irritation occurs

• Products are for external use only

Pellops shall not be responsible for allergic reactions, misuse of products, or individual skin sensitivities.

7. Contact Us

For any return, refund, or cancellation-related queries, please contact:

Pellops
Owner: Pansheriya Miraleeben Pushpak

📍 38, Nandani Bunglows, Near D-Mart Road,
Mota Varacha, Surat – 394101, Gujarat, India

📧 brand@pellops.com
📞 8460495067