Refunds & Cancellation
Cancellation Policy
Your order can only be cancelled if it is yet to be shipped. To cancel, please write to our customer support team on help@pellops.com
In such cases, the order will be cancelled and the refund shall be processed by us within 7 business days after the cancellation request has been acknowledged.
Orders once shipped cannot be cancelled.
Refund Policy
Returns will only be accepted for products that have been damaged in transit or products that have physical defects or in case of incorrect product been shipped. An email with photos of the damaged/incorrect product should be sent within the stipulated time in order for us to accept the request.
Should you wish to return all or part of your order, you need to inform us within 48 hours of receipt of the products by writing to us on help@pellops.com
Returns will not be accepted if the product has been used and/or the seal has been broken for the product and/or the serial number has been tampered with. On receipt of the returned product, Pellops will proceed to inspect the same and validate the claim.
Once approved as an eligible return, a refund or replacement will be issued. If the product is found to be ineligible for return, the product will be couriered back to you.
If you made an online payment, we will refund the amount back in the original source (debit/credit card, bank, wallet, etc) within 7 working days of receiving the request from you.
For COD orders, we will refund the amount to your bank account within 14 working days of requesting a refund.
Payment Terms
Payment Options
PELLOPS accepts orders through the following modes of payment:
- Domestic credit or debit cards issued by banks and institutions that are part of the Visa, Rupay, Amex, and MasterCard networks.
- International credit or debit cards issued by banks and institutions that are part of the Visa, Rupay, Amex, and MasterCard networks.
- UPI
- Payment Wallets (such as Paytm)
- Net Banking
A full list of supported banks is available at the time of checkout before making a payment.
For card payments, you will be required to enter your 16-digit card number, expiry date, and 3-digit CVV (on the back of the card) while completing the transaction.
The card transaction will appear on your bank statement as a payment to PELLOPS.
Pricing Policy
The product prices listed are current and updated. However, these are subject to change without advance notice.
All prices on this website are processed in Indian Currency (INR) and the prices are inclusive of all taxes.
All orders are acknowledged at current pricing. We will bill at the price in effect at the time of shipping.
Our products are liable for GST in India.
For all international shipping orders, local duties applicable in that country may apply and the customer will have to pay locally accordingly.
Payment Security
Any information entered while transacting with PELLOPS is transmitted through a Secure Socket Layer (SSL) encrypted session to protect against unauthorized access.
All transactions on PELLOPS are secured with SSL technology and encrypted data protocols to ensure safe and secure payments.
For any payment-related queries, contact us at:
Privacy
Privacy Policy
The terms “We”, “Us”, “Our”, and “Company” individually and collectively refer to PELLOPS, and the terms “You”, “Your”, and “Yourself” refer to the users.
This Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and related rules, including amended provisions pertaining to electronic documents and records. This Policy does not require any physical, electronic, or digital signature.
This Policy is a legally binding document between you and PELLOPS. The terms of this Policy become effective upon your acceptance (directly or indirectly in electronic form, by clicking on the “I accept” option or by using the website or other means) and govern the relationship between you and PELLOPS for your use of the website (“Website”).
This document is published in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, which require publishing of a Privacy Policy for collection, use, storage, and transfer of sensitive personal data or information.
Please read this Policy carefully. By using the Website, you indicate that you understand, agree, and consent to this Policy. If you do not agree with the terms of this Policy, please do not use this Website.
By providing your information or using the facilities provided by the Website, you consent to the collection, storage, processing, and transfer of your Personal Information and Non-Personal Information by PELLOPS as specified in this Policy. You further agree that such collection, use, storage, and transfer shall not cause any loss or wrongful gain to you or any other person.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
When you submit your Personal Information on our Platform:
PELLOPS collects and stores the Personal Information that you provide while using our Platform, including when you enter Personal Information into data fields during voluntary registration processes. We may also collect Personal Information through social media platforms, events, or campaigns.
For example, you may submit your name, postal address, email address, and other information to register, place orders, receive product information, subscribe to newsletters, receive offers, contact customer support, or respond to surveys.
To protect your privacy, you should not provide information that is not specifically requested or that you do not wish to share. You may choose not to provide certain information, but this may limit your ability to use certain features of our Platform.
Automatic Collection:
We automatically collect and store certain types of information whenever you interact with us. This includes information about your use of the Platform, interaction with content, and services available through the Platform.
Like many websites, unidentifiable information may be collected using technologies such as cookies, internet tags, and web beacons. Your browser may automatically transmit information such as the URL of the website you visited previously and browser version. Passive information collection helps us improve the Platform, customize user experiences, analyze trends, and compile statistics.
Some features of the Platform may not function properly without cookies. Information collected through these technologies cannot identify you without additional identifiable data. We may also receive and store information about your location and mobile device, including a unique device identifier.
Face & Camera Data:
When you use our Skin Analysis feature, we may collect facial images using your device’s camera. These images are used solely to assess skin concerns and provide personalized skincare recommendations. Images are securely stored on cloud servers and are not shared with any third parties. We retain this data to provide ongoing recommendations.
USER INFORMATION
To access certain services, users may be required to provide information during registration, including:
Name
Email address
Age
Gender
PIN code
Payment details
Password
Interests and preferences
This information helps us improve our Platform and provide a better user experience.
Such information is not considered sensitive if it is publicly available or provided under applicable laws.
A record of your product interests may be maintained or acquired from our present or future affiliates.
This Website is intended for adults above 18 years of age. If you are under 18, you may browse the Website but should not make purchases or submit personal information. We do not knowingly collect data from minors. If a minor provides personal information, the parent or guardian will be liable for any resulting misuse.
COOKIES
To improve responsiveness, we use cookies or similar tools to assign each visitor a unique identifier to understand user preferences.
The only personal information a cookie can contain is information you supply. Most browsers accept cookies by default but can be modified to block them.
Our web servers may automatically collect limited information about your internet connection, including IP address, when you visit our site. This information does not personally identify you. We use it to deliver pages, tailor content, measure site traffic, and understand visitor locations.
LINKS TO OTHER SITES
Our Website may contain links to external sites beyond our control. PELLOPS is not responsible for the privacy practices or content of such external websites.
ACCESSING AND MODIFYING INFORMATION
We allow individuals to access, correct, amend, or delete their personal information, except where doing so would violate legal obligations or the rights of others.
To request access, correction, amendment, deletion, or opt-out, contact our Grievance Officer at:
help@pellops.com
Subject Line: POLICY
If we process personal information based on your consent, you may withdraw consent at any time by contacting:
help@pellops.com
Subject Line: PRAPOLICY
Withdrawing consent will not affect processing conducted before withdrawal.
We will review requests within reasonable timeframes as required by applicable law. Please clearly specify the personal data involved in your request.
INFORMATION SHARING
We do not share sensitive personal information with third parties without your consent, except in the following cases:
When required by law, court order, or government authority for identity verification, prevention of fraud, investigation, or legal compliance.
When sharing information within group companies, officers, or employees for processing on our behalf, under strict confidentiality and security obligations.
We will offer you the option to opt-out of disclosure of personal information to third parties for purposes incompatible with original collection, unless required by law. Explicit consent will be obtained before using personal information for new purposes.
RETENTION
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
We may retain information longer if required to resolve complaints or potential legal disputes.
We may anonymize personal data for research or statistical purposes. Such anonymized data is no longer subject to this Policy.
INFORMATION SECURITY
We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of data. These include internal reviews, encryption, and physical security measures.
However, PELLOPS shall not be liable for loss or damage caused by unauthorized access or misuse of personal information by third parties. We cannot guarantee that data transmitted over the internet will not be intercepted. Any information posted in public areas of the Website is accessible to others.
UPDATES TO THIS POLICY
We may update this Policy periodically due to legal, technical, or business changes. Changes will be posted on our Website. Continued use of the Website after updates constitutes acceptance of the revised Policy. We encourage you to review this Policy regularly.
GRIEVANCE REDRESSAL
Any complaints, concerns, or breaches of this Policy should be reported to:
